From A to Z

Ask at the Guest Care Center beside the lobby for the current network details. They will get you online.

The minibar is empty on purpose — use it as your own fridge. Snacks and drinks are at Wundermart in the lobby, 24/7.

Room safes are set up through the Guest Care Center beside the lobby.

Housekeeping is daily. Bed linen is changed every three days.

Yes — dial 9 from the room phone and Guest Care will bring an iron.

Adapters are in Wundermart in the lobby, 24/7, card payment.

Yes. The room climate can be adjusted by about ±3 °C.

Yes. Berlin tap water is drinking water.

Calls in Germany are €0.40 per minute. International calls are €0.80–€3.20 per minute.

Luggage storage is available before check-in and after check-out. Ask at the Guest Care Center beside the lobby.

Check-out is by 12:00. Later check-out is arranged with the lobby hosts — ask on the morning you leave.

Check-in is from 15:00. If you arrive earlier, Guest Care can store your luggage until your room is ready.

Lost property is handled by the Guest Care Center beside the lobby, 24/7.

Use the do-not-disturb sign on your door. Housekeeping will skip the room until you take it down.

No. The hotel is card and contactless only — no cash.

Commerzbank has an ATM across the street from the hotel.

There is no bureau de change in the hotel. The nearest is at Bahnhof Zoologischer Garten.

The on-call medical service is 116 117. For emergencies call 112.

Call 112 for fire, ambulance, or police emergency. Trained staff are in the building around the clock.

There is a GP at Nollendorfplatz, about a 10-minute walk.

Quartier Apotheke Nolleturm, Nollendorfplatz 3–4. There is also a pharmacy at Wittenbergplatz, Bayreuther Straße 44.

Yes — Apotheke am Wittenbergplatz, Bayreuther Straße 44.

Yes. Guest Care can book a babysitting agency for you.

Yes. Trained staff are in the hotel around the clock.

The underground garage has 208 spaces, €4 per hour, max €25 per day. Entry height is 1.80 m. Access is from Karl-Heinrich-Ulrichs-Straße.

Yes. 8 AC points, up to 22 kW, Type 2.

Yes. There is a bike garage with e-bike charging.

StarCar is at Schillstraße 9, about a minute away. Avis, Hertz and Europcar are at Tauentzienstraße 9–11, about 10 minutes.

Ask the Guest Care Center beside the lobby to call one. There is a rank at Lützowplatz.

Tiergarten is the closest loop. Guest Care can point you to the canal paths as well.

Yes. Dogs are €30 per day.

No. This is a non-smoking hotel. Smoking in the room incurs a €250 cleaning fee.

The gym is open 24/7 for hotel guests.

The sauna is on request, with 45 minutes’ notice. Ask Guest Care to book a slot.

The business center is in the lobby.

The Guest Care Center is beside the lobby and open 24/7.

No room service — collect food and drinks at the bar.

Breakfast is 06:30–10:00, Saturday and Sunday until 11:00. €23 for adults, €12 from age 6.

Lütze is open 10:00–01:00.

Wundermart is 24/7 in the lobby. Card payment only.

No. Food and drink in the hotel is card only — no cash.